This store, whose Web address is https://atelier-bois.les-creatifs.com/ , is published under the responsibility of its owner, Hélène Milliat , under the trade name of "Atelier bois", hereinafter referred to as the seller.

Atelier bois Hélène Milliat 48 rue de l'arcosse lieu dit Friburge

73350

Champagny en vanoise Tel : 04.79.22.12.50 France Contact by e-mail Siret : 387 909 229 00016

Any reproduction, in full or in part, of text or photo content is systematically subject to the owner's authorization. However, hypertext links to this site are authorized.

0. Preamble

Vincent LARGOT EI, Siren 401097027 - RCS Romans, 169 impasse de Malgras, 26170 Buis les Baronnies, is the provider of this website.
Internet customers and the Service Provider are contractually bound only insofar as the Service Provider makes available to customers, within the framework of these General Terms and Conditions, an interface enabling them to make sales with the seller. The Service Provider is neither a representative, agent or mediator of the Customers, nor an employee or employer of the Seller.

1. Acceptance of terms and conditions

Acceptance of these terms and conditions by the purchaser is evidenced by a checkbox on the order form. This acceptance must be full and complete. Any conditional acceptance is considered null and void. Any buyer who does not agree to be bound by the present terms and conditions should not place an order on the site.

2. Products

The photographs illustrating the products are not contractually binding. In the event of errors, the seller cannot be held responsible. All products presented on the site are offered within the limits of the seller's and its suppliers' available stocks.

The seller cannot be held responsible for stock shortages.

3. Order

Automatic recording systems are considered as proof of the nature, content and date of the order. The customer will receive confirmation of his/her order by e-mail. The sale will not be concluded until this order confirmation has been received. The seller reserves the right to cancel any order from a Customer with whom there is a dispute over payment of a previous order. The buyer guarantees that all information given on the order form is accurate, up-to-date and sincere, and is not misleading. The buyer is informed and accepts that this information constitutes proof of his identity and is binding upon him as soon as it has been validated. The buyer must ensure that the contact details communicated at the time of ordering are correct and that they enable him to receive the order confirmation e-mail.
if the buyer does not receive the order confirmation e-mail, he/she should contact the Vendor using the contact details given above. The order confirmation is deemed to have been received by the buyer when he/she has access to it.

4. Reservation of title

Products ordered remain the property of the seller until full and final payment has been received (Law of May 12 1980).

5. Price

The sale prices of products are displayed on the site in euros, in VAT not subject to art. 293 B of the CGI and do not include delivery charges applicable to the delivery of products. The price indicated in the order confirmation is the final price, including postage and packaging depending on the recipient.

All orders, whatever their origin, are payable in euros.

The seller reserves the right to modify its prices at any time without prior notice, but undertakes to apply the current prices indicated to the customer at the time the order is placed.

6. Availability

The seller accepts orders while stocks last. The customer is informed of product availability on the product information sheet. If, despite the seller's vigilance, an ordered product is unavailable, the customer will be informed by e-mail as soon as possible and a suitable solution will be proposed, either: a new availability period for the product, an exchange of the unavailable product for another product, or a refund of the said product. In this case, the seller will make the refund by credit card or bank transfer to the name and address of the Customer who placed the order.

7. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by the seller.

The price of the products is payable in cash on the day the order is placed. Payment may be made by credit card bearing the CB symbol, or by bank transfer, any bank charges being borne by the Customer. Cheques should be made payable to the seller and sent to the seller's address.

Orders are reserved for 10 days. After this period, without receipt of payment, the order is cancelled.
Orders will only be processed once payment has been received and validated.

Payment is made directly to the bank's server in a secure environment, without passing through the store's server.

Should the bank payment centers concerned refuse payment, the order will be automatically cancelled after 15 days, and the customer will be informed by e-mail.

8. Delivery

Orders are delivered by the seller to the destinations indicated in the postage and packing schedule, at the rate indicated according to the weight of the total order.

For other destinations, please contact us for a quotation.

After order confirmation, deliveries are made by La Poste or by the service chosen by the customer at the time of ordering. Deliveries are made to letterboxes or parcel relays.

For deliveries outside mainland France, the customer undertakes to pay all taxes due on the import of products, customs duties, value-added tax and any other taxes due under the laws of the country in which the order is received.

The seller declines all legal liability in the event of non-payment of taxes by the customer. Any delays do not entitle the purchaser to claim damages.

Delivery times are given for information only and are in no way guaranteed by the seller.

In the event of delivery failure due to an incorrect or incomplete address provided by the purchaser, additional costs may be charged to the purchaser,

Always check your parcel on arrival. In the event of delivery by a carrier or hand-delivery, and the discovery of damage or missing items, the buyer must express his reservations in writing on the delivery note and confirm them to the seller by e-mail within a maximum of 48 hours.

In the event of apparent defects, the buyer benefits from the right of return under the conditions set out in this document.

The seller declines all responsibility for delivery in the following cases:
- Return of a parcel following an address error or an incomplete address: the parcel may be reshipped at the customer's request, generating the invoicing of a new shipment at the buyer's expense,
- Return of a parcel due to non-recovery within the time limit set by the delivery service provider, such as a Relais Colis: the parcel may be reshipped at the customer's request, resulting in the billing of a new shipment at the customer's expense.
Concerning lost parcels, please refer to the legal information available on the government website: https://www.service-public.fr/particuliers/vosdroits/F10037

9. Claims and returns

All product returns must be approved by the seller.

Complaints concerning products must be made by e-mail (or by registered post to the seller's address).

Products ordered on the site may be returned in the event of non-conformity with the order placed by our services, or in the event of defects. These products must be returned in their original packaging, stating the defect and the order reference.

Products will not be replaced if used, opened, damaged, incomplete or damaged.

Products must be returned within 14 days of receipt, as evidenced by the post office receipt.

Upon receipt of the product in due and proper form and after examination of the product, the seller will proceed, according to your choice, with either the exchange or the reimbursement of the product concerned.

All refunds will be made to the name and address of the customer who placed the order.

However, in accordance with Article L.221-28 of the French Consumer Code, the right of retraction, as well as any request for reimbursement, cannot be exercised when the Product has been manufactured, modified, adjusted or highly personalized at the request of the purchaser in the case where the Product presents rarity, originality, or identification (engraving), requested by the 'purchaser'.

10. Withdrawal

You have 14 days (from receipt of products) to make up your mind. In the event of an exchange or refund, return the new product(s) in their original packaging, undamaged, accompanied by any accessories, instructions and documentation to the seller's address, together with the order references.

If the right of withdrawal is exercised, the seller is obliged to reimburse the sums paid by the customer, free of charge, with the exception of return and shipping costs. Reimbursement is due within a maximum of 15 days.

11. Disputes

This contract is governed by French law. The seller cannot be held responsible for damages of any kind, whether material, immaterial or physical, which may result from the malfunction or misuse of the products sold. The same applies to any product modifications resulting from manufacturers. The seller's liability shall in any event be limited to the amount of the order, and shall not be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of the present contract, the buyer may, before taking any legal action, seek an amicable solution, notably with the help of :

a professional association in the sector, a consumer association or any other advisor of his/her choice. Please note that seeking an amicable solution does not interrupt the "short time limit" of the legal warranty, nor the duration of the contractual warranty. As a general rule, and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual warranty assumes that the buyer honors his financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer should first contact the company for an amicable solution.

Failing this, the Seller's Commercial Court shall have sole jurisdiction, irrespective of the place of delivery and method of payment accepted.

12. Warranty

In all cases, the Vendor cannot be held responsible for failure to comply with the regulatory and legislative provisions in force in the country of receipt. The Vendor's liability is systematically limited to the value of the product in question, at its date of sale, without any possibility of recourse against the brand or company producing the product.

In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 et seq. of the French Civil Code). Provided the buyer can prove the hidden defect, the seller is legally bound to repair all the consequences (art.1641 et seq. of the French Civil Code); if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the French Civil Code). You can contact Customer Service by e-mail at