Some explanations on how to order and receive items from the "Atelier Bois" gallery

Indetail

Walk through the gallery, looking at the item sheets: objects to decorate, Christmas decorations, objects to carve... Be sure to consult the item sheet for dimensions
Some items have several variants (size, ...) to consult the file of each variant specify the desired variant (small, medium ...) using the tab. The selected model is displayed with the dimensions of the variant.

When you're interested in an item,add itto your shopping cart.
the contents of the basket are then displayed in the top right-hand corner of each page.
You can consult and modify this basket at any time (by clicking on Place order) and find out the amount of the order, including the calculation of shipping costs (based on a RATE that takes into account the total weight, the amount of the order and your country).


tovalidate your order, you need to log in.
For a first order, choose to create your customer file and follow the instructions.
If you are already registered, enter the login and password you chose when you first registered.

Indicate your exact contact details (for parcel delivery) and your e-mail address for our communications. You will then receive an automatic confirmation by e-mail listing the items you have ordered.
You can specify any useful comments when validating your order in the comment area

you can pay by credit card or bank transfer.

Your order will be dispatched within a maximum of 2 working days, after receipt of payment, for items said to be "in stock".
You are informed of product availability on the product information sheet. If, despite our vigilance, an ordered product is not available, you will be informed by e-mail as soon as possible and a suitable solution will be proposed: a new availability period for the product, or an exchange of the unavailable product for another product.

Order tracking...
You can check the status of your orders at any time from the Customer Services area, using your customer login and password.
in addition, your order confirmation e-mail will contain a link to track the progress of your parcel, whether Colissimo or lettre max

Shipping
I send my products in a stamped "bubble" envelope by tracked mail for all items up to 250g and 3cm thick, for a maximum value of 35 euros and not very bulky.
I use Lettre Max cardboard from La Poste, for items up to 35 euros and as long as the item fits (thickness limited to 3cm and 3 letter sizes max).
For heavier or bulky items, they are carefully wrapped and packed in small cartons (recycled cardboard) and sent by Colissimo or Colissimo recommandé.

Depending on the type of wood used, the grain is more or less pronounced. Each piece, hand-made, is therefore unique.
Photographs illustrating products are not contractually binding.


For more precise terms and conditions of sale, please consult the "Atelier Bois" galleryterms and conditions of sale.